Service · Maintenance
Your site is online. Now keep it online.
Updates, security patches, monitoring, performance, backups, support. We maintain websites, e-commerce, and custom platforms — even if we didn't build them.
The problem
An unmaintained site is a site that stops.
The most expensive mistake we see is thinking 'the site is done, no need to touch it anymore'. Without maintenance, in 6-12 months the site accumulates problems: security vulnerabilities, degraded performance, obsolete plugins, broken links, expiring hosting.
Outdated plugins/themes = security holes
Every month new CVEs (known vulnerabilities) are released on popular plugins. Not updating means leaving the door open to attacks. 90% of hacked sites had no updates.
Performance degrading over time
Accumulating plugins, unoptimized image uploads, database growing without cleanup. In 6 months a fast site becomes slow if no one cares for it.
Missing or untested backups
When a problem occurs (and it will), you need a recent and functional backup. Many hostings include backups but no one ever tests them. Impossible restore = lost site.
No one responding when really needed
Site down at 5pm Friday? Hosting not responding? Inexplicable error before launch? Without a tech partner, you're alone.
What's included
Everything you need to sleep peacefully.
Regular controlled updates
Core, plugin, and theme updates on staging environment before production. No automatic updates that break the site without warning.
Active security & monitoring
Periodic security scans, 24/7 uptime monitoring, automatic alerts via email/SMS in case of downtime. Response within 4 hours during business hours.
Tested automatic backups
Daily backups (weekly for static sites), 30-90 day retention, copy on separate cloud. Monthly restore test to ensure backups are actually restorable.
Performance optimization
Monthly performance audit (Core Web Vitals, PageSpeed), ongoing image optimization, database cleanup, cache management. The site stays fast over time.
Support via ticket + email + phone
Open a ticket, send an email, call: we respond. SLAs based on chosen plan: from 24h (base) to 2h (premium) response.
Small modifications included
Text changes, adding an article, replacing an image, small bug fixes. Minor modifications are included in the fee, not paid every time.
Monthly reporting
Monthly report with: applied updates, closed vulnerabilities, monthly uptime, performance metrics, activities performed. Total transparency.
Sites we didn't build too
We maintain sites on WordPress, WooCommerce, PrestaShop, Magento, Shopify, Drupal, even if developed by other agencies. Initial audit to verify starting situation.
The process
From onboarding to continuous maintenance.
Onboarding audit
Complete technical analysis of current site: code, plugins, security, performance, backups, hosting. Report with status and intervention priorities.
Initial fixes
We solve all critical problems from the audit: pending updates, vulnerabilities, performance issues, missing backups. Clean starting state.
Continuous maintenance
From month 2: monthly update routine, constant monitoring, periodic optimizations, on-demand client support.
Quarterly review
Every 3 months: review call to discuss site status, improvement opportunities, planning broader interventions if needed.
FAQ
The questions everyone asks us.
How much does a maintenance service cost?+
Basic plan (showcase site, monthly updates, monitoring): €100/month. Standard plan (e-commerce or structured site, modifications included, priority support): €250-400/month. Premium plan (business-critical sites, 2h SLA, included development hours): €500-1,500/month. Cost depends also on platform and complexity.
Do you maintain sites you didn't build?+
Yes, it's a big part of our work. We start with onboarding audit to verify site status (any extraordinary fix costs declared upfront), then it enters regular maintenance plan. We work on WordPress, WooCommerce, PrestaShop, Magento, Shopify, custom.
What happens if the site goes down at night?+
Active monitoring is 24/7. If the site goes down we receive automatic alert. Response depends on plan: in basic plan we intervene 9am-7pm on weekdays (within 4 hours). In premium plan SLA 2 hours even at night/weekend (with on-call).
Are site modifications included?+
Small modifications yes (text changes, article addition, image replacement, minor bug fixes). More structured modifications (new pages, new features, integrations) are quoted separately as a project. Premium plans have included development hours each month.
How long is the contract?+
Contracts are annual renewable. Cancellation with 30-day notice at year-end. Maintenance makes sense if continuous: with 3-4 months stop, the site returns to risk.
What's the difference between your service and hosting?+
Hosting (Aruba, SiteGround, Vercel) only sells you server space. Our maintenance handles everything running inside: code, plugins, content, security, performance, support. They're complementary: hosting + maintenance = peaceful site.
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